New Bedford High School's Tech Help Desk

The Help Desk is operated out of room 3-105. All supply and repair requests must be submitted in writing. When filling out a request, please do your best to describe the nature of your problem and to identify the equipment in your room that is in need of service. This will help us to process your request faster. Repair and supply forms are available in the faculty areas, the media centers (including 3-105), in all house offices, and online. Requests can be left in the Tech Help Desk mailbox located in the Tan House Faculty Room.

In addition to the print forms, we now offer an electronic submission form for repair work orders. Look for the link further down on this page.

All incoming requests received by the Help Desk are sorted and prioritized. Every attempt will be made to respond to your needs in a timely fashion; however, repair requests will be taken in order of priority. Even though we now have a full-time technician in the building, there may be times when he is inundated with work requests and is unable to respond to your problems immediately. There are almost 900 computers in this building, please be patient and when someone is available, they will get by to assist you.

Mr. Russell Dumas, from Retrofit Technologies, has been added to assist with New Bedford High School's tech repair needs. He will be responding to most hardware and software repair requests. Networking issues will still be handled by New Bedford Public School's technicians out of the Paul Rodrigues Administration Building. PLEASE NOTE: The reporting system HAS NOT CHANGED! The Tech Help Desk must still have your requests IN WRITING!! Please be patient as we work through these additional changes.

Due to funding cuts, NBHS will no longer have faculty members serving as Technology Integration Mentors.

Thanks to your cooperation in following our procedures, as of our mid-year review the number of completed work order requests is almost equal to the number of completed requests from all of last year!

Help Desk Forms

Both supply and work order forms are available in each of the house offices and faculty rooms. Additionally, there are two ways to submit Help Desk forms using this Website. One way is to print out the appropriate form in MS Word and deliver it to the Tech Help Desk mail slot located in the Tan House Faculty Room. The second way is to submit your request via our new online forms.

To print out a form in MS Word:

(Supply Form MS Word)

(Repair Form MS Word)

To submit a request online:

ONLINE REPAIR/WORK ORDER REQUEST FORM

ONLINE SUPPLY REQUEST FORM